Question 1

How quickly can you respond to drain emergencies?

Accepted Answer

We offer 24/7 emergency service with typical response times of 1-2 hours for urgent situations. Same-day service is available for most non-emergency calls when you call before 3 PM.

Question 2

Do you work on weekends and holidays?

Accepted Answer

Yes! We provide emergency drain cleaning services 7 days a week, including weekends and most holidays. Emergency rates may apply for after-hours service.

Question 3

How do I schedule a service appointment?

Accepted Answer

You can schedule service by calling us at (614) 946-0225 or using our online contact form. We'll confirm your appointment and provide a service window that works for your schedule.

Question 4

How much does drain cleaning cost?

Accepted Answer

Basic drain cleaning starts at $89 for simple clogs. Main line cleaning typically ranges from $150-$350 depending on complexity. We always provide upfront pricing before starting work—no surprise charges.

Question 5

Do you charge extra for emergency service?

Accepted Answer

Emergency service after business hours includes an additional service fee. However, we'll always quote the total price upfront so you know exactly what to expect before we begin.

Question 6

What payment methods do you accept?

Accepted Answer

We accept cash, check, and all major credit cards (Visa, MasterCard, American Express, Discover). For larger jobs, we offer financing options through approved credit.

Question 7

Do you offer any guarantees on your work?

Accepted Answer

Yes! All drain cleaning services come with our 30-day guarantee. If the same drain clogs again within 30 days due to the same issue, we'll return at no charge to re-clear it.

Question 8

What's the difference between snaking and hydro jetting?

Accepted Answer

Snaking cuts through clogs and is perfect for hair, food, and most blockages. Hydro jetting uses high-pressure water to completely clean pipe walls, removing grease, scale, and roots. We recommend the best method based on your specific situation.

Question 9

Do you use camera inspection?

Accepted Answer

Yes! We use HD sewer cameras to diagnose problems accurately before starting work. This lets us see exactly what's causing the blockage and choose the most effective cleaning method.

Question 10

Is your equipment safe for old pipes?

Accepted Answer

Absolutely. Our experienced technicians are trained to select the appropriate equipment and pressure levels for different pipe materials and ages. We take extra care with older cast iron and clay pipes.

Question 11

Can you clean all types of drains?

Accepted Answer

Yes! We clean kitchen sinks, bathroom drains, tubs, showers, floor drains, laundry drains, and main sewer lines. Our equipment handles both residential and commercial properties.

Question 12

What constitutes a drain emergency?

Accepted Answer

Drain emergencies include sewage backing up into your home, multiple drains backing up simultaneously, or any situation that poses a health hazard or property damage risk.

Question 13

Do you really answer the phone 24/7?

Accepted Answer

Yes! Our emergency line is answered by real people 24 hours a day, 7 days a week. You'll speak directly with our dispatch team who can send a technician to your location.

Question 14

What should I do while waiting for emergency service?

Accepted Answer

Stop using the affected drains immediately, turn off water if there's active flooding, and move valuables away from the affected area. Don't use chemical drain cleaners as they can be dangerous and complicate repairs.

Question 15

What does your satisfaction guarantee cover?

Accepted Answer

If you're not completely satisfied with our work, we'll make it right at no additional charge. This includes our cleanup guarantee—we leave your property cleaner than we found it.

Question 16

How long is your warranty on drain cleaning?

Accepted Answer

We provide a 30-day warranty on all drain cleaning services. If the same drain clogs again within 30 days from the same issue, we'll return to re-clear it at no charge.

Question 17

Are you insured?

Accepted Answer

Yes! We are fully insured plumbers in Ohio and carry comprehensive liability insurance. All our technicians are trained, certified, and background-checked for your peace of mind.

Frequently Asked Questions

Scheduling

Pricing

Equipment & Methods

After-Hours & Emergency

Warranties & Guarantees

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